Guest Services Assistant

As part of the Guest Services Department, our Guest Services Assistants provide a warm and gracious welcome to the many guests who visit SMC. A person in this position has the opportunity to interact with a variety of people coming to visit the center for personal growth and connection. This position is primarily responsible for assisting with communication with guests, responding to general inquiries, and facilitating check-ins on program arrival days.

This position reports to the Guest Services Manager.

Paid year-round and seasonal positions, as well as volunteer opportunities, are available.

Qualifications:

Organized, self-motivated, flexible, and able to work well with many different kinds of people.
Highly skilled in greeting guests and responding to their needs.
Ability to multitask and prioritize projects and duties.
Ability to thrive in a team environment.
Skilled in using Microsoft Office, Google Drive, Gmail and other basic computer applications.
Committed to excellent customer service
Strong attention to detail, great communication skills, and ability to convey information accurately to guests.

Responsibilities:

Regularly serve as a point of contact for prospective program participants and visitors.
Relate to email, phone, and in-person inquiries.
Greet day visitors and check in program participants and overnight visitors.
Create materials for program arrival days.
Assist with special projects designated by the Guest Services Manager or other department members.
Maintain a tidy, inviting public-facing workspace.
Willing availability outside of standard working hours to meet guest needs

Compensation and Benefits for Year-Round Employees:

$12.32 per hour
Participation in SMC’s Paid Time Off and Paid Sick Leave program (estimated 10 days of PTO accrued in first year of employment, 12 days in second year, 15 days in third and fourth years, 20 days in fifth and subsequent years)
If choosing to live at SMC, low-cost housing and meal plan required (currently a combined $375.00 per month)
Free participation in staff classes and programs

Compensation and Benefits for Seasonal Employees:

$12.32 per hour
If choosing to live at SMC, low-cost housing and meal plan required (currently a combined $375.00 per month)
Free participation in staff classes and programs

Benefits for Volunteers:

Housing and Meals available at no cost
Free participation in staff classes and programs
Program credit for use on future program attendance and stays

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Summer 2021 Application

General Information
Legal Name*
First Last
Do you currently reside in the United States?*
- Yes
- No
Current U.S. Address*
Street Address Address Line 2 City State ZIP Code
What is your current country of residence?*
Email*
Enter Email Confirm Email
Phone*
Are you interested in employment or volunteer opportunities?*
Please check all that apply.
- Select All
- Year-round Employment
- Summer Employment
- Volunteering for at least two full weeks
What Areas Are You Interested In?*
Please check all that apply.
- Select All
- Program Coordination
- Registration/Guest Services
- Kitchen
- Housekeeping & Program Space Set Up
- Facilities & Maintenance
- Land Crew/Garden
Date Available*
MM slash DD slash YYYY
Will you be at least 18 years old as of your date of availability?*
- Yes
- No
How old will you be?*
Are you authorized to work in the United States?*
Authorization to work in the United States is required for all employees and volunteers.
- Yes
- No
- Not Sure
Are you sure? We cannot consider your application if you are not authorized to work in the United States.*
- Yes
- No
Can you provide proof of authorization to work in the United States?*
The types of documents that may be used to prove authorization to work include a valid U.S. Passport, valid driver's license or other identification card issued by a state in the U.S., and a Social Security card.
- Yes
- No
- Not Sure
Are you sure? This proof is required to work or volunteer at SMC.*
- Yes
- No
Highest Level of Education*
Current or Most Recent Occupation*
Do you have any prior relationship with SMC?*
- Yes
- No
Please describe and include whether you have been employed by or volunteered at SMC in the past, whether you have attended retreats here, or whether you have otherwise spent time on the land.*
COVID-19
Will you be fully vaccinated by your date of availability?*
- Yes
- No
Are you willing to abide by any rules we may adopt around COVID-19, including wearing a mask that covers your mouth and nose and maintaining physical distancing in certain circumstances?*
- Yes
- No
Work Skills and Experience
Describe how your work experience or training is relevant to any position that you are applying for. Please include any relevant licenses or certifications you have earned.*
Optional: Attach a current resume highlighting experience relevant to the position(s) that you are applying for.
Accepted file types: pdf, doc, docx, rtf, txt, Max. file size: 256 MB.
SMC is located approximately one hour from medical care. Working (or staying) at SMC requires an ability to handle high altitude, exposure to weather, and navigating uneven terrain. Do you foresee any challenges with working and/or staying in these conditions?*
- Yes
- No
Please describe.*
Some positions require the ability to lift objects, shovel snow, walk across distances, handle hot food, etc. Do you foresee any physical challenges in performing the duties of any position that you are applying for?*
- Yes
- No
Please describe.*
Some positions may require the use of an SMC vehicle. Do you have a valid driver's license issued by a state in the U.S.?*
- Yes
- No
Have you ever (a) had your driver's license suspended or revoked, or (b) been denied auto insurance coverage?*
- Yes
- No
In addition to performing departmental duties, SMC employees and volunteers may be assigned dishwashing shifts or similar cleaning tasks. Employees are paid for this time. Do you foresee any challenges with this?*
- Yes
- No
There are times when other departments require assistance to ensure that our operational needs are met. Would you be willing to assist other teams when requested?*
- Yes
- No
Staying or Living at SMC
If hired or accepted for volunteer service, do you plan to reside at SMC for the term of your employment or volunteer service?*
- Yes
- No
Have you lived or worked in a residential community before?*
- Yes
- No
Where?*
Can you provide your own transportation to and from SMC?*
- Yes
- No
Housing*
The Cameron Peak Fire destroyed some of our staff housing. At this time we anticipate that all Summer 2021 employees and volunteers will be housed indoors, and that many of our available housing options will require living with another staff member. Employees may be charged $100.00 per month for housing. Do you understand our current housing situation?
- Yes
- No
Bathhouse*
Your assigned housing may require you to share a gendered bathhouse with other community members and guests. We also have a private gender neutral restroom available for showering. Are you willing to share a gendered bathhouse with curtained showers?
- Yes
- No
Meal Plan & Food Allergies*
Participation in SMC's meal plan is required for all employees who live in SMC-provided housing. The meal plan costs $275.00 per month and typically includes three prepared meals per day, coffee, tea, fruit, and snacks. Meat is offered at some meals. Vegetarian, vegan, and wheat-free options are available at each meal. Unfortunately, we cannot accommodate any other dietary needs. Employees and volunteers do not have use of a kitchen for preparing their own meals. Do you understand our meal options?
- Yes
- No
Pets*
To maintain a contemplative environment and to protect native wildlife and plants we generally cannot accommodate pets. Do you understand this policy?
- Yes
- No
Meditation and Other Contemplative Practices
Are you a meditation practitioner?*
- Yes
- No
Please describe your meditation practice(s).*
Do you have any interest in learning how to meditate or in developing a meditation practice?*
- Yes
- No
Free classes on meditation and Buddhist teachings may be offered to staff. Would you be interested in participating in these classes?*
- Yes
- No
Please describe any other contemplative practices you engage in.
Staff Trainings and Policies
Staff Trainings*
During the term of your employment or volunteer service, SMC may provide mandatory training sessions on topics including diversity, equity, and inclusion; sexual harassment; and ethical conduct, including those that address personal and societal oppression, power dynamics, and skillful bystander intervention. Do you agree to attend and participate in any mandatory staff training, including those related to the topics listed above?
- Yes
- I have more questions
Please review our Code of Ethics and Values.
If hired or accepted for volunteer service, do you agree to sign and abide by our Code of Ethics?*
- Yes
- I have more questions

Summer 2021 Application

General Information

COVID-19

Work Skills and Experience

Staying or Living at SMC

Meditation and Other Contemplative Practices

Staff Trainings and Policies